Effective Date: July 17, 2026 | Veteran Relationship Management (VRM) — VFW.LA
This Privacy Policy describes how the Veteran Relationship Management (VRM), operated by VFW.LA in partnership with VFW & MVA, collects, uses, and protects information submitted through our veterans benefits referral system. We are committed to protecting the privacy of the veterans and service members who use this platform.
VFW.LA operates the Veteran Relationship Management (VRM), a referral coordination system designed to connect veterans in Los Angeles County with County Veterans Service Officers (CVSOs) and benefits resources.
VFW.LA 12400 Wilshire Blvd #1275We collect information that you voluntarily submit through Flowcode-powered forms associated with VFW Posts, including:
This information is used solely to facilitate a benefits referral to your county's Veterans Service Office.
Information submitted through VFW.LA referral forms is used to:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
By submitting a referral form, you consent to receive transactional emails related to your benefits referral, including confirmation emails, scheduling communications, and status updates from VFW.LA and your assigned CVSO.
You may opt out of email communications at any time by visiting our Unsubscribe page or by contacting us directly. Please note that opting out will remove you from email distribution but will not delete your referral record, which may be retained for program reporting and compliance purposes.
The VFW.LA website uses Google Analytics to collect anonymous usage data, including pages visited, time spent on site, and general geographic location (city/region level). This data helps us improve the website experience.
Google Analytics uses cookies and collects data in accordance with Google's Privacy Policy. No personally identifiable information is transmitted to Google Analytics. This is the only tracking technology used on this website.
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Your information is stored on secure, password-protected servers hosted within the United States. Access to your information is restricted to authorized VFW.LA staff, CVSO users, and system administrators who need it to process your referral.
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Referral records are retained for a minimum of three years to support program reporting, compliance, and continuity of veterans services. You may request deletion of your record by contacting us at the address above.
Depending on your location, you may have the right to:
To exercise any of these rights, please contact us in writing at the address listed in Section 1.
This service is intended for adults (18 and older) seeking veterans benefits assistance. We do not knowingly collect information from individuals under the age of 18.
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our referral services after any changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, please contact us:
VFW.LA — Veteran Relationship Management 12400 Wilshire Blvd #1275